Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Do you offer free shipping?

Yes. We proudly offer free shipping on all orders within the United States.

When will my order ship?

Orders are typically processed within one business day and shipped the following business day.

Which carriers do you use?

We primarily ship through USPS and UPS depending on destination and package requirements.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Do you accept returns?

Due to food safety regulations, we cannot accept returns of opened food products.

What if my order arrives damaged?

Please contact us within 7 days of delivery with photos of the product and packaging. We will review the issue and work toward an appropriate resolution.

How should I store my products?

For best quality and freshness, store products in a cool, dry place away from direct sunlight. Reseal packages after opening whenever possible.

Are your products suitable for people with allergies?

Some products may contain or be processed in facilities that handle common allergens, including tree nuts, peanuts, sesame, wheat, soy, milk, and eggs. Please review product information carefully before consumption.

Where are you located?

Kernelia is located in Santa Ana, California.

1623 S Minnie St, Suite A
Santa Ana, CA 92707

How can I contact customer support?

Phone: (949) 562-3747
Email: info@kernelianuts.com